Got Questions?
We've got answers.
Everything you need to know before ordering your Shenei Blowout Brush. No fluff — just straight answers.
Still unsure? Email us at hello@shenei.com — we reply in under 2 hours.
About the Product
Will it work on my thick or curly hair?
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Yes — the 1.5" ceramic tourmaline barrel is engineered to tame frizz and deliver a blowout on all hair types, including thick, coarse, and type 3–4 curly hair. Over 60% of our customers have curly or thick hair.
How long does it take to see results?
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From the very first use. Most customers report a complete blowout in 15–25 minutes depending on hair length and thickness.
Will it damage my hair?
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No — ceramic tourmaline distributes heat evenly, avoiding hot spots that cause breakage. Five heat settings (300–420°F) mean you only use what your hair needs. We always recommend using a heat protectant spray before styling.
Can I use it on wet hair?
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No — the Shenei Blowout Brush is designed for dry hair only. Always make sure your hair is fully dry before using it to get the best results and protect your hair from heat damage.
How long do the results last?
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Most customers report 2–3 days of smooth results. Using a satin pillowcase and dry shampoo can extend this to 4–5 days easily.
What heat setting should I use for my hair type?
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Fine or damaged hair: use settings 1–2 (300–340°F). Medium or normal hair: use settings 2–3 (340–380°F). Thick, coarse, or curly hair: use settings 4–5 (380–420°F). Always start lower and work up.
Travel & Compatibility
Can I use it abroad?
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Absolutely. The Shenei Blowout Brush is dual voltage (100–240V) and works in every country without an adaptor. It is the perfect travel companion for women who refuse to compromise on their hair while away from home.
Is it safe to put in hand luggage on a plane?
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Yes — the Shenei Blowout Brush is airline approved for hand luggage. It has an automatic shut-off feature after 60 minutes for added safety during travel.
Shipping & Delivery
How long does UK shipping take?
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UK orders ship within 1 business day and arrive in 1–3 working days. All orders include tracked delivery so you can follow your parcel every step of the way.
Do you ship internationally?
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Yes — we ship worldwide. International orders typically take 5–10 business days depending on your location. All orders include tracking.
How much does shipping cost?
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UK shipping is free on all orders over £30. For orders under £30, a flat rate of £2.99 applies. International shipping rates are calculated at checkout based on your location.
Returns & Refunds
What is your returns policy?
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We offer 30-day no-questions-asked returns. If you are not completely satisfied with your Shenei Blowout Brush, email us at hello@shenei.com and we will resolve it within 24 hours. We want you to love it.
What if my order arrives damaged?
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If your order arrives damaged, please take a photo and email it to hello@shenei.com within 48 hours of delivery. We will send a replacement immediately at no cost to you.
How long does a refund take?
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Once we receive your return, refunds are processed within 3–5 business days back to your original payment method.
Bundles & Discounts
Do you offer bundle deals?
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Yes — our Blowout Kit (brush + heat protectant spray + microfibre hair towel) saves you £12 compared to buying separately. Find it on our product page.
How do I use my discount code?
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At checkout, enter your discount code in the "Discount code" field and click Apply. The discount will be deducted from your order total automatically.
Ready to try Shenei?
Join thousands of women who have already made the switch. 30-day returns, no questions asked.