💳 Accepted Payment Methods
🏦
Credit & Debit Cards
We accept all major credit and debit cards including international cards. All card payments are processed securely at checkout with no additional fees.
Visa
Mastercard
Amex
JCB
Discover
Diners Club
🅿️
PayPal
Pay quickly and securely using your PayPal account. Selecting PayPal at checkout will redirect you to PayPal's website to complete your purchase. No card details needed.
PayPal
PayPal Balance
Linked Bank
Buy Now, Pay Later
Flexible Instalment Payments
Split your purchase into manageable payments with no hidden fees from Shene. Choose the option that works best for you at checkout.
Shop Pay
Shop Pay Instalments
Split your purchase into 4 interest-free payments or choose monthly instalments. No hidden fees from Shene. Approval and schedule determined by Shop Pay.
Klarna
Klarna Pay in 4
Flexible "Pay in 4" or monthly instalment plans available. You will be redirected to Klarna's platform to complete your application during checkout.
Please note: Shene does not charge any additional fees for using instalment services. Approval, repayment schedules, interest rates and any potential late fees are determined solely by the provider. Please review each provider's Terms of Service before completing your purchase.
📋 Important Payment Notes
All payments must be made in full at the time of purchase unless an instalment plan has been selected and approved by the provider.
All transactions are processed in GBP (British Pounds Sterling). If your bank account is in a different currency, your bank may apply a currency conversion charge — this is outside of our control.
International Visa, Mastercard, American Express, JCB, Discover and Diners Club cards are accepted. Your bank may apply additional international transaction fees.
You cannot split a single order across two different credit or debit cards. However, store credit or discount codes can be combined with any payment method at checkout.
Shene does not store your complete payment information on our servers. All payments are processed through trusted, PCI-compliant providers.
💰 Refund Processing by Payment Method
| Payment Method |
Refund Timeframe |
Notes |
| Credit / Debit Card |
5–10 Business Days |
Depends on your bank's processing time |
| PayPal |
3–5 Business Days |
Processed per PayPal's refund schedule |
| Shop Pay Instalments |
5–10 Business Days |
Repayment schedule adjusted by Shop Pay |
| Klarna |
5–10 Business Days |
Repayment schedule adjusted by Klarna |
All refunds are returned to the original payment method used at checkout. We are unable to issue refunds to a different card or account. If your refund has not appeared after 10 business days, please contact your bank before reaching out to us as processing times can vary between providers.
🔒 Payment Security
Your Security is Our Priority
🔐
SSL Encryption
All data transmitted during checkout is protected by industry-standard SSL encryption, keeping your personal and payment details completely secure.
🏅
PCI DSS Level 1
Shene is powered by Shopify — a Level 1 PCI DSS Compliant Service Provider, the highest standard in the payment card industry worldwide.
🚫
Zero Data Storage
We never store your complete card or payment details on our servers. All payments are handled by trusted, certified payment processors only.
Payments are processed through Shopify Payments, PayPal, Klarna and Shop Pay — all of which are independently PCI-compliant and globally trusted.
You can shop with full confidence knowing every transaction is encrypted, verified and safeguarded to international security standards.
❓ Frequently Asked Questions
Which payment methods do you accept?−
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, PayPal, Shop Pay Instalments and Klarna. All payments are processed securely at checkout.
Can I use multiple payment methods for one order?+
You cannot split a single order across two different credit or debit cards. However, a discount code or store credit can be used alongside any payment method at checkout to reduce your total.
Do you store my card details?+
No — Shene does not store any payment details on our servers. All card transactions are encrypted and securely processed by our PCI-compliant payment providers. Your data is never held by us.
How do instalment payments work?+
When you choose Shop Pay or Klarna at checkout, you will be redirected to their platform to complete a quick application. Approval, repayment schedules and any applicable interest are determined entirely by the provider — not by Shene.
Are there extra fees for using instalment payments?+
Shene does not charge any additional fees for using Buy Now Pay Later services. However, depending on the provider's terms, interest or late payment fees may apply if you miss a payment. Always review the provider's Terms of Service before completing your purchase.
Do you accept international cards?+
Yes — we accept international Visa, Mastercard, American Express, JCB, Discover and Diners Club cards. All transactions are processed in GBP. Your bank may apply a currency conversion fee or international transaction charge — this is outside of our control.
What happens to my payment if I request a refund?+
Refunds are always returned to the original payment method used at checkout. For cards and PayPal, this typically takes 3–10 business days. For instalment payments such as Shop Pay or Klarna, your repayment schedule will be adjusted accordingly by the provider.
Is my payment information secure?+
Yes — we use industry-standard SSL encryption and our store is powered by Shopify, a Level 1 PCI DSS Compliant platform. This is the highest possible security standard in the payment card industry. Your information is fully protected at every stage of checkout.
What currency are transactions processed in?+
All transactions on the Shene store are processed in GBP (British Pounds Sterling). If you are purchasing from outside the UK, your bank or card provider will handle any currency conversion and may apply their own conversion fees.
